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Free shipping on orders over $95

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Frequently Asked Questions

Find clear answers to all your questions in our FAQ, from orders and payments to shipping, returns, and support for a smooth shopping experience.

Orders
How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. You'll be guided through the steps to enter your shipping information and complete your purchase securely.

Can I modify or cancel an order once it's placed?

If your order hasn't yet been processed or shipped, we will be able to make changes or cancel it. Please contact our support team as soon as possible with your order number.

What payment methods are available?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Are payments secure?

Yes. Our store uses secure SSL encryption and trusted payment gateways to ensure your personal and financial information remains protected. We do not have access to your payment information.

Shipping & Delivery
Do you ship internationally?

Yes, we ship worldwide. Shipping times may vary depending on your country.

How much does shipping cost?

We deliver our products all over the world for free on orders over $95. Shipping fee is $4.90 on orders under $95.

How can I track my order?

Once your order is shipped, you'll be sent a tracking link by email.

How long will delivery take?

Orders are usually processed within 1-3 days. Shipping takes 4-9 days for USA & Europe, and 6-11 days for international orders.

Returns & Exchanges
What is your return policy?

We accept returns on eligible items within 30 days of delivery. Our team will guide you through the process and offer the best solution, whether it's a return, exchange, or refund. Learn more about our Return policy.

How do I ask for a return?

Contact our customer service with your order details. We'll guide you through the return process.

Can I exchange an item?

Yes, exchanges are possible if the desired size or item is available. Please contact us to arrange an exchange before sending anything back.

Customer service
How can I contact you?

You can reach us through our contact form or via email at contact@goth-apparel.com. Our team typically responds within 24 hours on business days.

What should I do if I receive a damaged or wrong item?

If your order arrives damaged or incorrect, contact us right away with photos of the item. We'll arrange a replacement or refund as quickly as possible.

Do you have a size guide?

Yes, each product page includes a size chart to help you choose the best fit. If you need further assistance, our team can help you with sizing advice.

Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

Still have questions? We're happy to help! Please email us at contact@goth-apparel.com and we will get back to you within 24 hours.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.